Privacy Policy

1. Introduction

PerfTraka ("PerfTraka", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of the information entrusted to us by our clients, users, employees, and authorized representatives.

This Privacy Policy explains how PerfTraka collects, uses, stores, processes, protects, and discloses information obtained through the PerfTraka web platform, mobile applications, and related services.

By accessing or using PerfTraka, you acknowledge that you have read and understood this Privacy Policy.

2. Scope

This Privacy Policy applies to PerfTraka web applications, mobile applications, client administrative portals, employee self-service portals, incident reporting modules, attendance management modules, workforce monitoring features, and customer support services.

3. Information We Collect

Depending on how PerfTraka is deployed by an organization, we may collect personal information such as full name, employee identification number, email address, phone number, job title, department, address, and organization name.

We may collect attendance information including check-in records, check-out records, attendance timestamps, shift information, and attendance history.

Where enabled by the client organization, PerfTraka may collect GPS coordinates, site locations, assigned work locations, and location verification records solely for workforce management, attendance validation, operational oversight, and authorized business purposes.

When users submit incident reports, PerfTraka may collect photographs, incident descriptions, comments, timestamps, reporter information, and associated locations.

We may automatically collect technical information including device type, operating system version, application version, IP address, browser information, device identifiers, and log data.

4. How We Use Information

PerfTraka uses collected information to manage workforce attendance, verify employee presence at designated locations, generate operational and HR reports, process incident reports, facilitate rapid response workflows, maintain service security, improve platform functionality, provide customer support, and meet legal and regulatory obligations.

PerfTraka does not sell personal information to third parties.

5. Attendance Monitoring and Workforce Management

Attendance data collected through PerfTraka is used exclusively for authorized organizational purposes, including workforce accountability, time and attendance management, performance evaluation support, operational reporting, and compliance requirements.

Organizations using PerfTraka remain responsible for ensuring lawful use of attendance and workforce data in accordance with applicable employment and privacy regulations.

6. Location Data Processing

Location information is only collected when required for attendance validation, workforce visibility, site verification, or operational management.

Location data is processed solely for legitimate business purposes authorized by the client organization. PerfTraka does not track users outside approved organizational workflows.

7. Incident Reporting

Incident reports submitted through PerfTraka may contain images, descriptions, comments, operational observations, reporter information, and associated locations.

Such information is processed for incident management, risk assessment, internal investigations, compliance documentation, and business continuity purposes. Access to incident reports is restricted to authorized personnel.

8. Data Storage and Security

PerfTraka employs industry-standard technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, and misuse.

Security measures may include encrypted communication channels, role-based access controls, authentication mechanisms, audit logging, secure cloud infrastructure, and administrative access restrictions. While we implement reasonable safeguards, no technology system can guarantee absolute security.

9. Cloud Infrastructure

PerfTraka utilizes secure cloud infrastructure, including services provided by Amazon Web Services (AWS), for data storage, processing, backup, and system availability. AWS services are configured to support confidentiality, integrity, and availability of customer information.

10. Data Sharing and Disclosure

PerfTraka may share information with client organizations, trusted service providers, and where required by applicable laws, court orders, government authorities, or regulatory obligations.

Data submitted by users may be made available to authorized administrators of the organization using PerfTraka. Trusted providers that assist with hosting, infrastructure, security, analytics, and customer support are contractually obligated to maintain confidentiality and security.

11. Data Retention

PerfTraka retains information for as long as necessary to deliver services, fulfill contractual obligations, meet legal requirements, support operational records, and resolve disputes. Retention periods may vary based on client agreements and applicable regulations.

12. User Rights

Subject to applicable laws, users may have the right to request access to their information, request correction of inaccurate information, request deletion of personal information, object to certain processing activities, and request data portability where applicable.

Requests should be submitted through the appropriate organizational administrator or through PerfTraka support channels.

13. Account Deletion

Users may request account deletion through their organization or through the account management process provided by PerfTraka.

Upon verified deletion requests, user access credentials may be removed, personal information may be deleted or anonymized, and certain records may be retained where required for legal, compliance, auditing, or contractual obligations.

Deletion timelines may vary depending on the nature of the request and applicable requirements. Users who no longer have app access may request account deletion through the contact channels listed below.

14. Cookies and Analytics

PerfTraka may use cookies and similar technologies to maintain user sessions, improve user experience, analyze platform performance, and enhance security. Users may manage cookie preferences through their browser settings where applicable.

15. Children's Privacy

PerfTraka is designed for workforce management and organizational use. It is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

16. Changes to This Policy

PerfTraka may update this Privacy Policy periodically. Updated versions will be published on our website and effective upon publication. Continued use of the platform after updates constitutes acceptance of the revised policy.

17. Contact Information

For questions regarding this Privacy Policy, data protection matters, or account deletion requests, please contact PerfTraka through the website at https://perftraka.com.

By using PerfTraka, you acknowledge and agree to the collection and processing of information as described in this Privacy Policy.